Race office
Contact us
We answer every message ourselves. For anything about an order or a medal, include your registration or order number and we will find it straight away.
Already registered?
Your dashboard answers most questions instantly: progress, review status, certificate downloads and courier tracking are all there.
Open your dashboard →Common questions
Where is my medal?
Sign in and open the challenge in your dashboard: tracking appears there as soon as the parcel is dispatched. Medals for month-long challenges ship after the event closes and all submissions have been reviewed, usually arriving within 15–20 days of the end date.
My activity was not accepted. What now?
The rejection reason is shown on the challenge page in your dashboard and was emailed to you. Most rejections are because the date or distance was not visible in the screenshot. Resubmit with the full screen captured and it will be reviewed again.
Can I change my target after registering?
Write to us before the challenge ends and we will move you, provided the new target is still achievable in the time remaining.
Do you take group or corporate registrations?
Yes. Tell us the number of participants and the challenge, and we will arrange group pricing and a single invoice.